“It was effective in executing our daily mission.” Thomas helped make this process easy because of the training and information she shared,” said Pang. Erick Arevalo and Ryan Pang, cavalry scouts with the Hawai‘i Army National Guard were trained to help identify and manually review travelers with ‘verification in process’ as their account status. “Most times, the uploaded test result did not have the test collection date, or the test was taken outside the 72-hour window prior to departure,” added Thomas. However, there are other reasons for the backlog. Travelers are sending pictures from their cell phone which can’t be verified by the systems artificial intelligence.” “It can only read a certain type of document. “The backlog was pretty significant because of an issue in the program application,” said Reynolds. Riki Reynolds, the commander of Company A, TF O‘ahu, leads a handful of Soldiers that make a difference in whether traveler’s test results require them to remain in quarantine. 4, 2020, Soldiers with Company A, TF O‘ahu, assisted with backlog having reviewed and updated over 2,065 visitor test results and account status. “The National Guard has done a fantastic job to get trained and up to speed with the process of manually verifying uploaded documents to put travelers in an exempt status, i.e., no more quarantine.”Īs of Nov. Government officials moved quickly to fix the problem and assigned Lizabeth Thomas from ETS to train a team of Guardsmen to support clearing the backlog. Within days of the program’s launch, a hiccup in the online system caused thousands of tests to appear unreadable and forced travelers to quarantine until their test results were verified. The test must be a Nucleic Acid Amplification Test from a certified Clinical Laboratory Improvement Amendment lab, and taken 72 hours before departing to the islands. The Safe Travels Hawai‘i program allows people to travel to the islands and skip the mandatory 14-day quarantine, provided they present a negative COVID-19 test. 21, 2020, at the 298th Multi-Functional Training Regiment located in Waimanalo, Hawai‘i. Guardsmen assigned to Task Force (TF) O‘ahu have been assisting the State of Hawai‘i’s Office of Enterprise Technology Services (ETS) and Department of Health in verifying test results of visitors registered in the Safe Travels Hawai‘i program since Oct. The Hawai‘i National Guard Joint Task Force took on a new COVID-19 mission, days after the return of trans-Pacific travel to the Hawaiian Islands on Oct.
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